How long will my order take to ship?
Domestic orders usually arrive 5-10 days after your order date. International orders should arrive 10-18 days after your order date. All customers will be emailed a tracking number for their order once it ships. If you haven't received a shipping confirmation with a tracking number, either your order has not shipped yet, or you provided us a bad email address.
Why was my order shipped from Washington DC?
Our Maketto brick and mortar shop is located in Washington DC.
I called the phone number to the shop and didn't get the best help, why not?
Maketto is a retail shop as well as a restaurant, cafe, bar and bakery. There is a lot going on inside and even more people working together to make it all happen. In order to get the best customer service, please email firstname.lastname@example.org so our dedicated Online Store staff can get you help.
How come you are sold out of what I want?
Items sell out fast through our online shop. We buy limited quantities of hard to find brands and sell them between online and in store. If you want a product please stay up to date with us and be first to get it by joining our newsletter.
I ordered online, can i return or exchange through your store in Washington DC?
At this time we do not offer this service. We highly encourage locals to come shop with us in person. We hope to integrate the online and in store experiences more in the future.
I love Maketto and I want to be able to order online quickly and easily, how do I do this?
After your first order is placed and processed you will be asked if you want to open an account with us. If you decide to open an account, you will never need to enter in personal information again. You will simply sign into your account upon checkout and thats it.